Frequently asked questions about Direct Edit.
Short answers to situations you may run into while using the editor.
I can see changes in the editor, but they are not showing on my live site
Changes are saved directly to the file, so if you can see them in the editor, they were written successfully. If they are not showing on your live site outside the editor, your hosting likely has server-side caching enabled, which may be serving an older version of the page. Try clearing or temporarily disabling the cache.
The editor is reporting a 403 Forbidden error. What should I do?
If you cannot even sign in to the editor, your hosting is likely misconfigured or blocking the editor's requests. If the dashboard works but 403 Forbidden appears only when opening a specific page for editing, check the .htaccess file in the website root. A common cause is a rule that redirects .html URLs and accidentally also affects the editor's internal URL, for example proxy.php?file=pricing.html. It often helps to add this exception directly below RewriteBase /: RewriteRule ^editor/ - [L]. If the editor is installed in a different folder than editor, adjust the folder name in the rule. Alternatively, ask your hosting support to adjust the rules.
The editor is reporting a 500 Internal Server Error. What should I do?
Please ensure that your server or hosting is running PHP 8.1 or higher. For security and syntactical reasons, the editor is not compatible with lower versions.
Editing icons are not visible on the page
If the editor dashboard works correctly, the icons and editing process may be blocked by overly strict rules in the .htaccess file.
A piece of the page disappears and appears after refresh
The reason is probably an animation library, for example Animate on scroll, that does not expect an element to change from elsewhere. These libraries usually react to the page load, not to a single changed element. Refresh the page and everything should be back in place.
How do I change the editor language?
Before logging in, you can change the language directly on the login screen. After logging in, you will find the option in your account settings.